Confluence Service Desk Integration

Automate support operations and it workflows with a two way sync between jira service desk cloud and server data center messages and slack.

Confluence service desk integration.

Adding a confluence knowledge base to jira service desk has been shown to deflect up to 45 of tickets save time and enhance your customer experience divert repetitive and costly support tickets with a self service knowledge base in confluence. Deliver exceptional it service fast. With the jira service desk rest api you can now get detailed sla information and create your own reports. Two way jira service desk slack integration.

Choose link to a confluence space. Jira server 3 0 8 12 2 jira cloud confluence server 2 0 7 7 4 confluence cloud bitbucket server 1 0 0 7 6 0 bitbucket cloud see more versions. From the application drop down select the confluence site you want to link to. What licenses do i need for confluence as a knowledge base for jira service desk integration.

To export information into your jira service desk custom field add a parameter with custom field id as a key if you need help finding custom field id see this page in jira service desk documentation. Spin up new services with jira service desk s intuitive codeless setup and configuration. Provide it service and support without the cost and complexity of traditional itsm solutions. Can i integrate jira service desk with a third party software.

If you create a new knowledge space. To link your service desk project to a confluence space. This integration acts on behalf of jira user and without user you won t be able to connect to jira server in general. From your service desk project go to project settings knowledge base.

All the information about user in the integration is read from jira. Our affordable and transparent pricing lets you get started quickly and deliver value fast. By default the webhook does not use jira service desk custom fields. Select the space name or choose create a knowledge base space.

Time to assign time to respond time to resolution. There s also a company called zapier makes several third party connectors for jira service desk and other products that might be worth checking out as well. Jira service desk introduces the notion of service level agreements slas by letting teams accurately measure and set goals based on time metrics e g. Jira request type id numerical id of your jira service desk requesttype.